Sweatband.com Ltd

If you are returning a product under the 14-day money-back policy you are responsible for the cost of returning the goods. Please note that large bulky items may cost in excess of £200 to return depending on the carrier you choose.

We aim to issue refunds within a few days, but your refund will be issued within 30 days of being notified of cancellation under the Money Back Guarantee

Returning An Item At Sweatband.com we understand that there are occasions when you may wish to return an item to us for several reasons. If you wish to arrange a return to us please follow the steps below. (Please note that we are unable to accept any responsibility for returns received without a Return Authorisation Number being issued first by our client services team). Items Delivered Incorrectly Or With Faults Any goods delivered that are faulty or were delivered as substitutes without your explicit consent may be returned for a replacement or refund within 10 calendar days of the receipt of the goods from us. You should contact our client services team via email [email protected] (office hours are 09:30 – 18:00 Mon - Fri) to inform us of your wish to return a product and the reasons for the return. You will be issued with a Return Authorisation Number and a service agent will discuss the return of the product through collection arranged by us. You will be issued with a refund or replacement or an alternative, at your choice, following inspection of the issue upon the return of the product. 14 Day Money Back Guarantee It is sometimes difficult to choose the right products over the Internet. For this reason, we offer a 'no quibble' money-back guarantee on all products. You may change your mind for any reason at all and as long as you return the products in new condition, at your expense. Please note the following exceptions to our 14-day money-back guarantee; • For hygiene reasons Swimwear, Bra’s, underwear, chest straps, gum shields and some other items cannot be returned to us unless they are faulty and have been issued a valid returns authorisation number. • Installed and assembled machines are not covered by our 14-day money-back guarantee. The duration of the money-back guarantee period provided by us is 14 days starting from the day after the goods ordered have been received, or any greater time stipulated against a product description. Contact our client services team via email [email protected] (office hours are 09:30 – 18:00 Mon - Fri) to inform us of your wish to return a product under our money-back guarantee scheme. You will receive a return authorisation number and a returns form. Please note that you are under a statutory duty of care to look after the unwanted goods in your possession and any products that are to be returned under our money-back guarantee policy must be kept in an 'as new' condition.

Whilst unfortunate and rare, products do occasionally develop faults after a period of use. Unless otherwise stated, all of the products sold by us carry a manufacturer's guarantee of at least one year (or 6 months for table games). Items over 14 days old that have a warranty requirement are subject to the manufacturer warranty terms. Each manufacturer's policy and process in respect of product guarantees varies and as such we request that you contact our client services team via email [email protected] (Office hours are 09:30 – 18:00 Mon - Fri) for information on the specific manufacturer’s process for managing warranty issues related to your product.

Delivering Your Goods We aim to deliver all orders as quickly as possible with the vast majority of small items being delivered within 2-3 working days. On rare occasions, stock may be delayed and when this happens we will be in touch to advise of the delays or recommend a suitable alternative. We use a range of delivery methods to send you your goods in the quickest possible way. For items weighing in excess of 50kg, we may use a dedicated 2 man delivery service to ensure that your order arrives in perfect condition. On these occasions, before processing your order, we will agree a mutually convenient delivery date prior to the dispatch of your item. Signing For Goods Some deliveries may require a signature at the point of delivery. On these occasions please check the delivery carefully for signs of possible damage before you sign to say that you have received them in good condition. On some occasions, the outer packaging on heavier items may become damaged during transit. In most cases, this will have no impact on the goods themselves and this means that the packaging will have served its purpose in protecting your order. In the extremely unlikely event that you receive a parcel that is obviously damaged beyond all levels of acceptability, please refuse delivery and contact us via [email protected] stating the reason for refusal. We will then resolve the problem in the best and quickest means possible. Fortunately, this happens very rarely.